Electronic Proof Of Delivery
Revolutionise the way you service your customers
ePOD from VSc is a powerful Delivery Management Solution which fully automates your delivery operation,customer service reporting and billing operations to improve service levels,streamline administration and present indisputable documentation to customersfor on-time payment.
ePOD from VSc links delivery and order information to a driver-based PDA device that communicates usingsecure real-time GPRS mobile data. The PDA device comes with a scanner, cameraand phone to provide complete instructions to the driver for his route. It records exactly what a customer received in comparison to what was ordered and whether the delivery was made to plan. An optional mobile printer is also available to provide the customer with a printed receipt.
A comprehensive reporting suite lets you understand whatexceptions are occurring and what the root cause is, enabling you to drive up service and drive down costs. Optional real time service exception alerting provides Customer Services with the information they need to rectify deliveryissues promptly.
A Total Delivery Management Solution
ePOD from VSc is scalable tosuit a range of customers from small business owners to large distribution companies. The system combines innovative mobile communication technology witha variety of state-of the art PDA devices and an advanced Delivery Management reporting suite to offer you a total Delivery Management Solution (DMS), from distribution execution through to route monitoring, delivery/collectionmonitoring and reporting. This enables organisations to ensure enhanced customer service levels, ensure accurate billing and drive cost out of the distribution operation.
Benefits of the ePOD from VSc solution
- Reduced stock loss on the road, and improved delivery accuracy through closed loop audit:
- Ensuring correct product goes to each customer;
- Management of planned and ad hoc collections;
- Asset management of roll cages, containers,pallets;
- Control and audit trail of returns.
- Accurate billing based on POD which cannot bedisputed later, improving debtor days and ensuring all revenue due iscollected.
- Monitoring of customer service levels andprovision of Management Information:
- OTIF levels (on time in full);
- Missed/failed delivery by reason;
- Order accuracy;
- Customer returns analysis;
- Damages analysis by reason.
Contact Electronic Proof of Delivery
Sandy Arundel
Tel: +27 (0) 861 933 393
Cell: +27 (0) 82 949 2385
Email: sandy.arundel@vscsolutions.co.za
David Levin
Tel: +27 (0) 861 933 393
Cell: +27 (0) 82 331 4374
Email: david.levin@vscsolutions.co.za
Solutions
Customer Quote
"Here at Barwick, we are constantly looking for ways to improve our business processes to gain greater efficiencies and provide improved services to our customers. In implementing VSc's ePOD solution we have noticed a substantial reduction in driver and administration staff activities, along with a decrease in time taken to resolve customer-delivery-driver queries. This approach to our delivery processes has enabled us to simplify and reduce the number of activities taken to complete our deliveries and ensures that future growth can be obtained without the need to increase our workforce."
Richard Bower, Financial Director, Barwick Bathroom Distribution LLP.
Technology Partners
