As a Junior Application Support Specialist, you will be an integral part of our Service Delivery team, helping ensure exceptional customer experiences through timely, professional, and effective application support. Reporting to the Service Manager, you will investigate, troubleshoot and resolve customer support requests while contributing to SLA compliance, customer satisfaction and operational excellence. This role offers an excellent opportunity to develop technical, analytical and customer service skills while supporting mission-critical supply chain applications used by leading organisations.
- Support customers using problem-solving, software skills, and support teams
- Investigate, prioritise and resolve support tickets
- Escalate incidents where required
- Maintain SLA commitments
- Assist with customer training
- Support after-hours standby rotation
- Work closely with Developers, Testers and Account Managers
- Deliver exceptional customer service
- SQL knowledge
- Problem solving
- IT systems knowledge
- Excellent verbal and written communication skills
- Ticketing systems experience
- TeamViewer and WinSCP experience
Customer support experience essential.
Ideal Candidate Profile
- Customer-experience mindset.
- Strong teamwork capability.
- Calm under pressure.
- High attention to detail.
- Self-motivated.
- Passion for continuous improvement.
Basic IT Certification or 2 years of verifiable experience
Work closely with customers, the Service Manager, Account Managers, Developers and Testers to ensure successful resolution of issues and service excellence.
